EAM MUSIC LTD. Terms of Service

Last Updated: [Date]

These Terms of Service govern your access to and use of the EAM MUSIC LTD. website, platform, dashboard, subscription plans, digital music distribution services, artist tools, and related services.

By creating an account, purchasing a subscription, submitting a release, uploading content, or using our services, you agree to these Terms of Service.

If you do not agree to these Terms, you must not use EAM MUSIC LTD.

1. Company Information

The services are provided by:

EAM MUSIC LTD.
71-75 Shelton Street
London, WC2H 9JQ
United Kingdom

Contact email: [email protected]

2. Our Services

EAM MUSIC LTD. provides subscription-based digital music distribution and artist services. Our services may include:

• Artist account dashboard access;
• Release creation and metadata submission tools;
• Music, artwork, and metadata review;
• Delivery of approved releases to digital stores and streaming platforms;
• Artist, label, and contributor management;
• Release updates, corrections, and takedown requests;
• Platform tools for artists and labels;
• Support and administrative services related to music distribution.

We may update, modify, limit, suspend, or discontinue parts of the service at any time where necessary for technical, legal, business, compliance, or partner-related reasons.

3. Account Registration

To use EAM MUSIC LTD., you may be required to create an account.

You agree to provide accurate, complete, and up-to-date information during registration and while using the platform.

You are responsible for:

• Keeping your login details secure;
• All activity under your account;
• Ensuring your account information is accurate;
• Preventing unauthorized access;
• Immediately notifying us of any unauthorized use.

You must not create accounts using false information, impersonate another person or company, or use EAM MUSIC LTD. for fraudulent or illegal purposes.

4. Subscription Plans and Billing

EAM MUSIC LTD. may offer free, monthly, yearly, or other subscription plans.

Each plan may include different limits, features, artist allowances, release allowances, tools, and service levels.

By purchasing a paid plan, you authorize our payment provider to charge you according to the selected billing cycle.

You are responsible for reviewing:

• The plan price;
• Billing frequency;
• Included features;
• Account limits;
• Renewal terms;
• Cancellation rules;
• Any restrictions connected to your plan.

Subscription fees are charged in advance unless otherwise stated.

5. Renewals and Cancellations

Paid subscriptions may automatically renew unless cancelled before the renewal date.

You may cancel your subscription to prevent future renewals. Cancellation does not automatically refund the current billing period.

After cancellation, your access may continue until the end of the paid billing period unless your account is suspended or terminated due to a violation of these Terms.

We may restrict, downgrade, or disable paid features if your subscription expires, payment fails, or your account violates our policies.

6. Refund Policy

Our Refund Policy forms part of these Terms.

Because EAM MUSIC LTD. provides digital services, subscription access, release processing, and music distribution administration, payments are generally non-refundable once:

• Paid platform access has been provided;
• A release has been submitted;
• Release processing has started;
• Metadata, audio, or artwork has been reviewed;
• A release has been approved;
• A release has been delivered to stores;
• A release has been published or scheduled;
• A takedown, correction, or update request has been processed.

Refunds may only be issued where required by applicable law, or where we confirm a duplicate payment or billing error.

No refunds are provided for accounts or releases rejected, suspended, removed, or terminated due to copyright infringement, unauthorized content, leaked music, artificial streaming, bot streams, fraudulent activity, payment abuse, misleading metadata, or violation of these Terms.

7. User Content

You may submit music, audio recordings, artwork, metadata, artist names, label names, lyrics, contributor information, and other materials through EAM MUSIC LTD.

All content submitted by you is your responsibility.

By submitting content, you confirm that:

• You own or control all necessary rights;
• You have permission from all artists, producers, labels, writers, contributors, and rights holders;
• You have cleared all samples, beats, vocals, remixes, and third-party materials;
• Your content does not infringe copyright, trademark, privacy, publicity, moral rights, or any other third-party rights;
• Your content does not violate any law, regulation, store rule, or platform policy;
• Your metadata is accurate and not misleading.

You must not submit any content that you do not have full legal authority to distribute.

8. Rights You Grant to EAM MUSIC LTD.

By submitting content to EAM MUSIC LTD., you grant us a non-exclusive, worldwide, royalty-free, limited license to use, reproduce, process, encode, store, transmit, distribute, display, and deliver your content only for the purpose of providing our services.

This license allows us to:

• Review your content;
• Process your release;
• Deliver your release to digital stores and streaming platforms;
• Provide metadata and artwork to partners;
• Manage takedowns, corrections, and updates;
• Communicate with stores, distributors, partners, and rights holders;
• Operate, maintain, and improve our platform.

You retain ownership of your content, subject to the rights you grant us under these Terms.

9. Copyright and Ownership Responsibility

EAM MUSIC LTD. does not allow copyright infringement or unauthorized distribution.

You are solely responsible for ensuring that you have all required rights and licenses for your submitted content, including:

• Master recording rights;
• Composition rights;
• Publishing rights;
• Beat licenses;
• Sample clearances;
• Remix permissions;
• Vocal permissions;
• Artwork rights;
• Artist name rights;
• Label name rights;
• Featured artist permissions;
• Producer and contributor approvals.

We may request proof of ownership, licenses, contracts, agreements, screenshots, distribution authorization, identity verification, or other documentation at any time.

If you fail to provide satisfactory proof, we may reject, suspend, remove, takedown, or block your release or account without refund.

10. Prohibited Content and Activity

You must not use EAM MUSIC LTD. to upload, distribute, monetize, promote, or manage any content or activity involving:

• Copyright infringement;
• Unauthorized music;
• Leaked, stolen, or unreleased content without permission;
• Fake artist profiles;
• Artist impersonation;
• Misleading metadata;
• Fake label information;
• Fraudulent ownership claims;
• Unlicensed samples, beats, vocals, or remixes;
• Content that violates store guidelines;
• Illegal, harmful, abusive, defamatory, or deceptive content;
• Content that infringes privacy, publicity, trademark, or moral rights;
• Artificial streaming;
• Bot streams;
• Stream farms;
• Click farms;
• Fake playlisting;
• Fraudulent royalties;
• Payment fraud;
• Chargeback abuse;
• Attempts to bypass subscription limits;
• Any activity that may harm EAM MUSIC LTD., our users, payment providers, stores, distributors, rights holders, or partners.

Violation of this section may result in immediate suspension, takedown, account termination, withholding of royalties, loss of access, and no refund.

11. Artificial Streaming and Bot Activity

Artificial streaming is strictly prohibited.

You must not use or participate in:

• Bots;
• Stream farms;
• Paid fake streams;
• VPN streaming manipulation;
• Incentivized streaming;
• Fake saves, follows, likes, or playlist placements;
• Automated playback systems;
• Fraudulent chart manipulation;
• Any method intended to manipulate royalties, rankings, algorithms, or platform metrics.

If artificial streaming or suspicious activity is detected by EAM MUSIC LTD., stores, distributors, payment providers, or partners, we may:

• Remove the release;
• Suspend or terminate your account;
• Withhold, reverse, delay, or forfeit royalties;
• Request documentation;
• Block future distribution;
• Report the activity to relevant partners;
• Refuse refunds.

You are responsible for any penalties, deductions, removals, or losses caused by artificial streaming connected to your account or content.

12. Leaked, Stolen, or Unauthorized Music

You must not submit leaked, stolen, unreleased, or unauthorized music.

If we suspect that a release contains leaked or unauthorized content, we may pause, reject, remove, or takedown the release.

We may also request proof that you have full rights to distribute the content.

If you cannot provide valid proof, your release or account may be restricted without refund.

13. Review, Approval, and Rejection of Releases

Submission of a release does not guarantee approval or distribution.

EAM MUSIC LTD. may review releases for technical, metadata, rights, compliance, quality, and store guideline requirements.

We may reject, delay, suspend, or request changes to any release if:

• Required information is missing;
• Audio or artwork does not meet requirements;
• Metadata is inaccurate or misleading;
• Rights documentation is unclear;
• Copyright concerns exist;
• The release appears suspicious;
• The content violates our Terms;
• The content violates store or partner rules;
• Payment or account issues exist.

We are not responsible for store delays, review delays, rejections, takedowns, or policy decisions made by third-party platforms.

14. Store and Third-Party Platform Rules

Digital stores and streaming platforms have their own rules, review processes, content guidelines, delivery standards, and enforcement policies.

By using EAM MUSIC LTD., you agree that your releases may be subject to third-party platform rules.

Stores may:

• Reject content;
• Delay publication;
• Remove content;
• Edit display information;
• Withhold royalties;
• Penalize artificial streaming;
• Request additional documentation;
• Block artists, labels, or accounts;
• Apply rules outside our control.

EAM MUSIC LTD. is not liable for decisions made by third-party stores, streaming platforms, distributors, payment providers, or partners.

15. Takedowns, Corrections, and Updates

You may request takedowns, corrections, or updates through the platform or support channels where available.

Processing times may vary depending on EAM MUSIC LTD., distributors, stores, and third-party platforms.

A takedown, correction, or update request cannot always be cancelled once submitted.

We may also initiate a takedown if required by:

• Rights holders;
• Stores;
• Distributors;
• Payment providers;
• Legal authorities;
• Compliance requirements;
• Our internal review process.

Takedowns, corrections, and updates do not automatically entitle you to a refund.

16. Royalties and Payments to Artists

If EAM MUSIC LTD. provides royalty reporting or payout services, royalties may be subject to:

• Store reporting delays;
• Distributor reporting cycles;
• Minimum payout thresholds;
• Tax or identity verification;
• Payment provider processing;
• Fraud review;
• Artificial streaming deductions;
• Chargeback or refund deductions;
• Rights disputes;
• Withholding required by law or platform rules.

We may withhold, delay, reverse, or forfeit royalties where there is suspected or confirmed:

• Copyright infringement;
• Ownership dispute;
• Artificial streaming;
• Fraudulent activity;
• Payment abuse;
• Store penalty;
• Violation of these Terms.

Royalty data may change if stores update, correct, reverse, or adjust reports.

17. Plan Limits and Account Features

Each subscription plan may include different limits, such as:

• Number of artists;
• Number of releases;
• Access to specific tools;
• Label name options;
• Support level;
• Royalty or reporting features;
• Promotional tools;
• Admin or team access.

You must not attempt to bypass plan limits by creating duplicate accounts, using misleading artist names, sharing accounts, or manipulating platform features.

We may restrict, downgrade, block, or terminate accounts that attempt to bypass plan rules.

18. Free Plan Restrictions

If EAM MUSIC LTD. offers a free plan, the free plan may include limited features and restrictions.

For example, free plan users may have limits on artists, releases, label name usage, tools, or support access.

EAM MUSIC LTD. may modify, reduce, remove, or discontinue free plan features at any time.

Free plan users must still comply with all copyright, anti-fraud, metadata, artificial streaming, and store rules.

19. User Conduct

You agree not to:

• Abuse, threaten, or harass our staff or users;
• Submit false information;
• Use the platform for illegal purposes;
• Interfere with platform security;
• Attempt unauthorized access;
• Upload malware or harmful code;
• Scrape or copy platform data without permission;
• Resell access without authorization;
• Damage EAM MUSIC LTD.’s reputation, payment relationships, store relationships, or partner relationships;
• Use the platform in a way that violates law or these Terms.

We may suspend or terminate accounts that violate this section.

20. Account Suspension and Termination

We may suspend, restrict, or terminate your account at any time if:

• You violate these Terms;
• You violate our Refund Policy;
• You violate store or partner rules;
• You submit infringing or suspicious content;
• You engage in artificial streaming;
• You provide false information;
• You abuse chargebacks or payment disputes;
• You fail to provide requested documentation;
• Your activity creates legal, financial, reputational, technical, or compliance risk.

If your account is suspended or terminated for violation of these Terms, you are not entitled to a refund for used, processed, delivered, or published services.

21. Payment Disputes and Chargebacks

You agree to contact EAM MUSIC LTD. before opening a payment dispute or chargeback.

If you open a chargeback for a valid subscription, processed release, delivered service, or account restricted due to policy violations, we may:

• Suspend your account;
• Pause releases;
• Disable access;
• Request verification;
• Block future purchases;
• Recover costs where legally permitted.

Chargeback abuse may result in permanent termination.

22. Intellectual Property of EAM MUSIC LTD.

The EAM MUSIC LTD. website, dashboard, platform, software, design, branding, logos, graphics, tools, text, workflows, and service materials are owned by or licensed to EAM MUSIC LTD.

You may not copy, reproduce, resell, modify, reverse engineer, distribute, or exploit our platform or materials without written permission.

23. Privacy and Data

Our collection and use of personal data is explained in our Privacy Policy.

By using EAM MUSIC LTD., you agree that we may process your information to:

• Create and manage your account;
• Process payments;
• Provide platform access;
• Review and distribute releases;
• Communicate with stores and partners;
• Provide support;
• Prevent fraud;
• Comply with legal and payment provider requirements.

You are responsible for ensuring that any personal data you submit about artists, contributors, or third parties is provided lawfully.

24. Service Availability

We aim to provide reliable service, but we do not guarantee that EAM MUSIC LTD. will always be uninterrupted, error-free, or available.

Service may be affected by:

• Maintenance;
• Technical issues;
• Third-party outages;
• Store or distributor delays;
• Payment provider issues;
• Security incidents;
• Legal or compliance requirements;
• Force majeure events.

We are not liable for losses caused by service interruptions outside our reasonable control.

25. No Guarantee of Results

EAM MUSIC LTD. does not guarantee:

• Store approval;
• Playlist placement;
• Editorial playlist acceptance;
• Specific release dates;
• Streaming numbers;
• Revenue amounts;
• Chart positions;
• Search ranking;
• Artist growth;
• Social media results;
• Promotional success.

Any tools, recommendations, or promotional features are provided to support artists but do not guarantee commercial results.

26. Limitation of Liability

To the maximum extent permitted by law, EAM MUSIC LTD. is not liable for:

• Lost profits;
• Lost royalties;
• Store delays;
• Takedowns;
• Rejections;
• Account suspensions;
• Artificial streaming penalties;
• Copyright claims;
• Third-party platform decisions;
• Payment provider actions;
• Data loss;
• Business interruption;
• Indirect, incidental, special, or consequential damages.

Our total liability for any claim shall not exceed the amount paid by you to EAM MUSIC LTD. for the relevant service during the three months before the claim, unless applicable law requires otherwise.

27. Indemnity

You agree to indemnify and hold harmless EAM MUSIC LTD., its directors, employees, contractors, partners, payment providers, and affiliates from any claims, losses, damages, penalties, costs, or expenses arising from:

• Your content;
• Your account activity;
• Copyright infringement;
• Unauthorized distribution;
• Artificial streaming;
• Fraud;
• Payment disputes;
• Violation of these Terms;
• Violation of law;
• Violation of store or partner rules;
• Claims from artists, producers, labels, writers, contributors, or rights holders.

28. Changes to These Terms

We may update these Terms from time to time.

If we make significant changes, we may notify users by email, dashboard notice, or website update.

Continued use of EAM MUSIC LTD. after the updated Terms become effective means you accept the updated Terms.

29. Governing Law

These Terms are governed by the laws of England and Wales, unless mandatory consumer protection laws in your country require otherwise.

Any disputes shall be handled by the courts of England and Wales, unless applicable law gives you the right to bring claims in another jurisdiction.

30. Contact

For questions about these Terms, contact:

EAM MUSIC LTD.
71-75 Shelton Street
London, WC2H 9JQ
United Kingdom

Email: [email protected]