EAM MUSIC LTD. Refund Policy

Last Updated: 10.04.2026

This Refund Policy explains how refunds, cancellations, account restrictions, takedowns, and non-refundable services are handled by EAM MUSIC LTD.
By purchasing a subscription, submitting a release, or using our platform, you agree to this Refund Policy together with our Terms of Service.

1. Nature of Our Service

EAM MUSIC LTD. provides digital music distribution and artist services through a subscription-based platform. Our services may include, but are not limited to:

• Access to the EAM MUSIC LTD. artist dashboard;
• Release creation and metadata submission tools;
• Artist and label profile management;
• Review and processing of music releases;
• Delivery of approved releases to digital music platforms and streaming services;
• Administrative support related to release delivery, takedowns, corrections, and account management;
• Subscription-based platform features according to the customer’s selected plan.

Our service is a digital service. Once platform access is provided, a release is submitted, processing begins, or a release is delivered/published, the service may be considered started, used, or delivered.

2. Subscription Payments

EAM MUSIC LTD. may offer monthly, yearly, or other recurring subscription plans.

Subscription payments provide access to the features included in the selected plan for the relevant billing period. Customers are responsible for reviewing the plan details before purchasing.

Unless otherwise required by applicable law:

• Subscription payments are generally non-refundable once the billing period has started;
• Customers may cancel their subscription to prevent future renewals;
• Cancellation does not automatically refund the current billing period;
• Access may continue until the end of the paid billing period, unless the account is suspended or terminated due to a violation of our Terms.

3. No Refund After Release Submission, Processing, Delivery, or Publication

Due to the nature of digital music distribution, payments are non-refundable once any of the following has occurred:

• The customer has accessed paid platform features;
• A release has been submitted for review;
• Release processing has started;
• Metadata, audio, artwork, or artist information has been reviewed;
• The release has been approved for delivery;
• The release has been delivered to digital stores or streaming platforms;
• The release has been published, made available, or scheduled for release;
• A takedown, correction, update, or delivery request has already been processed.

After a release has been submitted, processed, delivered, or published, EAM MUSIC LTD. has already provided digital and administrative services. For this reason, refunds are not provided except where required by applicable law.

4. Copyright, Ownership, and Rights Responsibility

Customers are solely responsible for ensuring that they have all necessary rights, licenses, permissions, and authorizations for any content submitted to EAM MUSIC LTD., including but not limited to:

• Master recording rights;
• Composition and publishing rights;
• Beat licenses;
• Sample clearances;
• Remix permissions;
• Vocal permissions;
• Artwork rights;
• Artist name and brand rights;
• Featured artist permissions;
• Label, producer, and contributor approvals.

By submitting a release, the customer confirms that the content does not infringe the rights of any third party and that the customer has full legal authority to distribute and monetize the content.

EAM MUSIC LTD. does not provide refunds where a release is rejected, suspended, removed, delayed, blocked, or taken down because the customer failed to provide valid rights, licenses, proof of ownership, or required documentation.

5. Suspicious, Fraudulent, or Prohibited Activity

EAM MUSIC LTD. maintains a strict policy against fraudulent, misleading, abusive, or unlawful activity.

Refunds will not be provided if an account, subscription, release, or payment is restricted, suspended, terminated, rejected, or removed due to suspected or confirmed involvement in any of the following:

• Copyright infringement;
• Unauthorized distribution of music;
• Use of stolen, leaked, unreleased, or unlicensed content;
• Fake artist profiles or impersonation;
• Misleading artist names, label names, metadata, or artwork;
• Artificial streaming;
• Bot streams;
• Stream manipulation;
• Fake engagement;
• Fraudulent royalty activity;
• Payment fraud;
• Chargeback abuse;
• Repeated policy violations;
• Submission of content that violates store guidelines;
• Attempts to bypass account limits, plan restrictions, or review processes;
• Any activity that may damage EAM MUSIC LTD., our payment providers, distribution partners, stores, artists, or rights holders.

If suspicious activity is detected, EAM MUSIC LTD. may request additional documentation, including proof of ownership, licensing agreements, distribution authorization, identity verification, or other relevant evidence.

Failure to provide satisfactory documentation may result in release rejection, takedown, account suspension, or account termination without refund.

6. Bot Streams, Artificial Streaming, and Store Penalties

Customers must not use bots, paid fake streams, stream farms, click farms, artificial playlisting, incentivized streaming, VPN manipulation, or any other method intended to manipulate streaming numbers, charts, royalties, or platform algorithms.

If digital stores, streaming platforms, distributors, payment providers, or EAM MUSIC LTD. detect suspicious or artificial streaming activity:

• The release may be removed;
• Royalties may be withheld, reversed, delayed, or forfeited;
• The account may be suspended or terminated;
• Additional documentation may be required;
• Future distribution may be blocked;
• No refund will be issued for the affected subscription, release, or service period.

EAM MUSIC LTD. is not responsible for store-level penalties, royalty deductions, delays, takedowns, or account restrictions caused by artificial streaming or suspicious activity connected to the customer’s content or account.

7. Leaked, Stolen, or Unauthorized Content

EAM MUSIC LTD. does not allow the distribution of leaked, stolen, unreleased, unauthorized, or illegally obtained recordings.

If a release is suspected of containing leaked or unauthorized content, we may pause, reject, remove, or takedown the release while reviewing the issue.

No refund will be provided where the issue is caused by the customer submitting content they do not fully own, control, or have permission to distribute.

8. Takedowns and Removals

A release may be removed from stores if:

• The customer requests a takedown;
• A rights holder files a valid complaint;
• A store requests removal;
• A payment provider, distributor, or partner requires action;
• The release violates our Terms;
• The release violates store guidelines;
• Fraudulent, infringing, or suspicious activity is detected.

A takedown or removal does not automatically entitle the customer to a refund. If the release was already submitted, processed, delivered, or published, the service has already been provided.

9. Rejected Releases

EAM MUSIC LTD. may reject releases that do not meet our quality, metadata, rights, compliance, or platform requirements.

Refunds are not provided for rejected releases where the rejection is due to:

• Missing or incorrect rights information;
• Poor-quality audio or artwork;
• Misleading metadata;
• Copyright concerns;
• Store guideline violations;
• Duplicate content;
• Artificial streaming concerns;
• Suspicious artist, label, or account activity;
• Failure to provide requested documents.

Where possible, EAM MUSIC LTD. may allow the customer to correct and resubmit the release, subject to our review process and plan limitations.

10. Refunds Required by Law

Nothing in this Refund Policy limits any mandatory consumer rights that cannot be excluded under applicable law.

Some customers may have statutory withdrawal or cancellation rights depending on their country of residence. However, for digital content and digital services, these rights may be limited or lost once the service has started, platform access has been provided, or the digital service has been used with the customer’s consent.

Where applicable law requires a refund, EAM MUSIC LTD. will comply with such legal obligations.

11. Duplicate Payments or Billing Errors

We may issue a refund where we confirm that:

• The customer was charged twice for the same subscription period due to a technical error;
• An incorrect amount was charged due to a billing system error;
• A payment was taken after a confirmed cancellation due to a technical issue;
• A refund is required by law.

Customers must contact us as soon as possible and provide the relevant payment details so we can investigate.

12. Chargebacks and Payment Disputes

Customers should contact EAM MUSIC LTD. support before opening a chargeback or payment dispute.

If a customer opens a chargeback for a valid subscription, used service, processed release, published release, or account restricted due to policy violations, EAM MUSIC LTD. reserves the right to:

• Suspend the customer’s account;
• Pause pending releases;
• Remove access to paid features;
• Request additional verification;
• Disable future purchases;
• Recover fees, losses, or costs where permitted by law.

Chargeback abuse may result in permanent account termination.

13. Account Suspension or Termination

If an account is suspended or terminated for violating our Terms, this Refund Policy, store rules, copyright law, payment provider rules, or applicable law, the customer will not be entitled to a refund for any used, processed, delivered, or published services.

This includes but is not limited to suspensions or terminations related to:

• Copyright infringement;
• Fraud;
• Bot streaming;
• Artificial streaming;
• Leaked content;
• Unauthorized distribution;
• Abusive behavior;
• False ownership claims;
• Payment disputes or chargeback abuse;
• Repeated policy violations.

14. How to Request a Refund Review

To request a refund review, customers must contact:

Email: [email protected]
Company: EAM MUSIC LTD.
Address: 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom

The request should include:

• Customer name;
• Account email;
• Order ID or payment reference;
• Subscription plan;
• Reason for the refund request;
• Any supporting evidence.

Submitting a refund request does not guarantee approval. Each request is reviewed according to this Refund Policy, our Terms of Service, payment provider rules, and applicable law.