EAM MUSIC LTD. Privacy Policy

Last Updated: [Date]

This Privacy Policy explains how EAM MUSIC LTD. collects, uses, stores, shares, and protects personal information when you use our website, platform, dashboard, subscription plans, digital music distribution services, artist tools, and related services.

By using EAM MUSIC LTD., creating an account, purchasing a subscription, submitting a release, or contacting us, you agree to the practices described in this Privacy Policy.

1. Company Information

The services are provided by:

EAM MUSIC LTD.
71-75 Shelton Street
London, WC2H 9JQ
United Kingdom

Contact email: [email protected]

For privacy-related questions, you can contact us at:

[email protected]

If you do not have a separate privacy email yet, you may use:

[email protected]

2. Information We Collect

We may collect different types of information depending on how you use our services.

2.1 Account Information

When you create an account, we may collect:

• Full name;
• Email address;
• Username;
• Password or encrypted login credentials;
• Country or region;
• Account type;
• Subscription plan;
• Login and account settings;
• Communication preferences.

2.2 Billing and Payment Information

When you purchase a subscription or paid service, payment processing may be handled by our payment provider, such as Paddle or another authorized payment partner.

We may receive limited billing information, such as:

• Customer name;
• Billing email;
• Billing country;
• Subscription plan;
• Order ID;
• Transaction ID;
• Payment status;
• Renewal status;
• Invoice or receipt details;
• Partial payment method details where available, such as card brand or last four digits.

We do not store full card numbers, CVV codes, or complete payment credentials on our own servers.

Payment information is processed by the relevant payment provider according to their own privacy and security policies.

2.3 Release and Music Distribution Information

When you submit music for distribution, we may collect and process:

• Artist name;
• Label name;
• Release title;
• Track title;
• Audio files;
• Artwork files;
• ISRC, UPC, or catalog information;
• Contributor information;
• Producer, writer, composer, and featured artist details;
• Lyrics or metadata;
• Release date;
• Store selection;
• Territory information;
• Takedown, correction, or update requests;
• Proof of rights, licenses, agreements, or ownership documents.

Some release information may become publicly visible on digital music platforms and streaming services after distribution.

2.4 Identity, Rights, and Compliance Information

To prevent fraud, copyright infringement, unauthorized distribution, artificial streaming, or misuse of our platform, we may request or process:

• Proof of identity;
• Proof of music ownership;
• Master rights agreements;
• Beat licenses;
• Sample clearance documents;
• Remix permissions;
• Distribution authorization;
• Artist or label verification;
• Business information;
• Communication history;
• Evidence related to copyright claims or disputes.

2.5 Support and Communication Information

When you contact us, we may collect:

• Your name;
• Email address;
• Message content;
• Support tickets;
• Attachments;
• Screenshots;
• Dispute details;
• Communication history.

2.6 Technical and Usage Information

When you use our website or dashboard, we may automatically collect:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Login time;
• Pages visited;
• Actions taken in the dashboard;
• Error logs;
• Security logs;
• Session information;
• Referring URLs;
• Approximate location based on IP address.

This information helps us operate, secure, improve, and monitor our services.

2.7 Cookies and Similar Technologies

We may use cookies, pixels, local storage, analytics tools, and similar technologies to:

• Keep users logged in;
• Remember preferences;
• Improve website performance;
• Analyze usage;
• Prevent fraud;
• Secure accounts;
• Support payment and checkout functionality.

You may control cookies through your browser settings, but disabling cookies may affect how our services work.

3. How We Use Your Information

We use personal information for the following purposes:

3.1 To Provide Our Services

We use information to:

• Create and manage accounts;
• Provide access to the dashboard;
• Process subscriptions;
• Review releases;
• Deliver approved music to stores and streaming platforms;
• Manage artist and label information;
• Process takedowns, corrections, and updates;
• Provide customer support;
• Generate invoices and receipts;
• Maintain service records.

3.2 To Process Payments and Subscriptions

We use billing and subscription information to:

• Confirm purchases;
• Manage renewals;
• Handle cancellations;
• Process refunds where applicable;
• Detect failed payments;
• Prevent payment fraud;
• Respond to billing questions;
• Comply with payment provider requirements.

3.3 To Review Rights and Prevent Abuse

We may use submitted information to detect, prevent, investigate, or respond to:

• Copyright infringement;
• Unauthorized distribution;
• Leaked or stolen music;
• Artificial streaming;
• Bot streams;
• Fake engagement;
• Fraudulent royalty activity;
• Misleading metadata;
• Impersonation;
• Chargeback abuse;
• Violation of our Terms of Service;
• Violation of store or distributor rules;
• Legal or compliance risks.

3.4 To Communicate With You

We may use your contact information to send:

• Account notices;
• Billing notices;
• Subscription updates;
• Release status updates;
• Review requests;
• Rights verification requests;
• Support replies;
• Security alerts;
• Policy updates;
• Important service announcements.

Marketing emails, if any, may include an unsubscribe option where legally required.

3.5 To Improve and Secure the Platform

We may use technical and usage data to:

• Monitor platform performance;
• Fix bugs;
• Improve features;
• Prevent unauthorized access;
• Detect suspicious activity;
• Protect users and rights holders;
• Maintain system security;
• Analyze service usage.

4. Legal Bases for Processing

Where applicable under UK GDPR, EU GDPR, or similar privacy laws, we may process personal information based on:

• Contract necessity: to provide our services, subscriptions, distribution tools, and support;
• Legal obligation: to comply with tax, accounting, consumer protection, copyright, fraud prevention, and legal requirements;
• Legitimate interests: to operate, secure, improve, and protect our platform, users, partners, payment providers, and rights holders;
• Consent: where consent is legally required, such as certain marketing communications or optional cookies;
• Legal claims: to establish, exercise, or defend legal claims.

5. How We Share Information

We do not sell personal information.

We may share information only where necessary for our services, legal obligations, fraud prevention, rights protection, or business operations.

5.1 Digital Stores and Streaming Platforms

To distribute your music, we may share release-related information with digital stores, streaming platforms, and music partners, including:

• Artist names;
• Release titles;
• Track titles;
• Audio files;
• Artwork;
• Metadata;
• Contributor information;
• Label information;
• ISRC, UPC, and catalog details;
• Territory and release date information.

These platforms may process the information according to their own policies.

5.2 Distribution and Technology Partners

We may share information with distribution providers, hosting providers, database providers, analytics providers, security tools, email providers, and other service providers that help us operate EAM MUSIC LTD.

5.3 Payment Providers

We may share billing and subscription information with payment providers such as Paddle or other authorized payment processors for:

• Payment processing;
• Subscription management;
• Tax calculation;
• Fraud prevention;
• Refunds;
• Chargeback handling;
• Customer support;
• Compliance requirements.

5.4 Rights Holders, Stores, and Legal Parties

If there is a copyright claim, ownership dispute, artificial streaming issue, fraud concern, takedown request, or legal complaint, we may share relevant information with:

• Rights holders;
• Artists;
• Labels;
• Producers;
• Distributors;
• Stores;
• Streaming platforms;
• Payment providers;
• Legal advisors;
• Law enforcement;
• Courts or regulators where required.

5.5 Business Transfers

If EAM MUSIC LTD. is involved in a merger, acquisition, restructuring, sale of assets, investment, or business transfer, personal information may be transferred as part of that transaction, subject to appropriate safeguards.

6. International Transfers

EAM MUSIC LTD. is based in the United Kingdom, but our users, stores, distributors, payment providers, hosting providers, and service partners may be located in different countries.

Your information may be transferred to and processed in countries outside your country of residence.

Where required by law, we use appropriate safeguards for international transfers, such as contractual protections or other lawful transfer mechanisms.

7. Data Retention

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

• Account status;
• Subscription history;
• Legal requirements;
• Tax and accounting obligations;
• Copyright and rights disputes;
• Fraud prevention;
• Store and distributor requirements;
• Security and audit needs;
• Ongoing legal claims.

Examples:

• Account data may be kept while your account is active;
• Billing records may be kept as required for tax, accounting, and legal compliance;
• Release metadata may be kept as needed for distribution, takedowns, royalties, rights disputes, and store records;
• Compliance documents may be kept where necessary to prevent fraud, respond to claims, or prove authorization;
• Support messages may be retained for service history and dispute resolution.

When information is no longer needed, we will delete, anonymize, or securely store it where legally required.

8. Data Security

We use reasonable technical, administrative, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

Security measures may include:

• Password protection;
• Encryption where appropriate;
• Access controls;
• Secure hosting;
• Activity logs;
• Fraud monitoring;
• Limited staff access;
• Backup and recovery procedures.

However, no online system is 100% secure. Users are responsible for keeping their login details safe and notifying us of any suspected unauthorized access.

9. Your Privacy Rights

Depending on your location, you may have rights over your personal information, including the right to:

• Access your personal data;
• Correct inaccurate data;
• Delete certain data;
• Restrict processing;
• Object to processing;
• Request data portability;
• Withdraw consent where processing is based on consent;
• Complain to a data protection authority.

Some rights may be limited where we need to keep information for legal, tax, copyright, fraud prevention, dispute resolution, payment, or store compliance purposes.

To make a privacy request, contact:

[email protected]
or
[email protected]

We may ask you to verify your identity before processing your request.

10. Account Deletion

You may request account deletion by contacting us.

Before deleting an account, we may need to retain certain information for:

• Active subscriptions;
• Payment records;
• Tax and accounting obligations;
• Pending releases;
• Published releases;
• Takedown history;
• Copyright disputes;
• Fraud prevention;
• Legal claims;
• Store or distributor requirements.

Deleting your EAM MUSIC LTD. account may not automatically remove music already delivered to third-party stores. You may need to request a takedown separately.

11. Children’s Privacy

EAM MUSIC LTD. is not intended for children under the age of 13.

If you are under 18, you may only use our services with the consent of a parent, guardian, or authorized legal representative, where required by applicable law.

We do not knowingly collect personal information from children in violation of applicable law.

12. Marketing Communications

We may send service-related messages that are necessary for account, subscription, billing, security, or release management.

If we send marketing emails, you may unsubscribe using the link in the email or by contacting us.

Even if you unsubscribe from marketing emails, we may still send important service, billing, legal, or security notices.

13. Third-Party Links and Services

Our website or platform may contain links to third-party websites, stores, payment providers, tools, or services.

We are not responsible for the privacy practices, content, security, or policies of third-party services.

You should review the privacy policies of any third-party services you use.

14. Cookies Policy

We may use essential and non-essential cookies.

Essential Cookies

Essential cookies are necessary for:

• Login sessions;
• Security;
• Checkout functionality;
• Fraud prevention;
• Platform operation.

These cookies cannot be fully disabled without affecting the service.

Analytics and Preference Cookies

Where used, analytics and preference cookies help us understand platform usage, improve features, and remember settings.

Where legally required, we will request consent before using non-essential cookies.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If we make important changes, we may notify users by email, dashboard notice, or website update.

The updated Privacy Policy will be effective when posted unless stated otherwise.

Continued use of EAM MUSIC LTD. after changes means you accept the updated Privacy Policy.

16. Contact Us

For privacy questions, requests, or concerns, contact:

EAM MUSIC LTD.
71-75 Shelton Street
London, WC2H 9JQ
United Kingdom

Email: [email protected]
Alternative email: [email protected]